FAQ Categories
Artwork & Logo Submissions
- What are your preferred image formats for artwork submissions?
- What are other acceptable image formats?
- What if I don’t have artwork?
- How do I send you my artwork?
- What should I know about type sets and fonts?
- What is a vector image? What about a raster image?
- What is a virtual proof? What am I supposed to do with it?
- Can I specify a PMS color for my art?
- Do you keep my art on file?
- What should I consider when choosing the best logo for my promotional product?
Delivery
- When will my order arrive?
- Do you offer rush service?
- Do you ship internationally?
- Where do you ship from?
- How do I know when my order has shipped?
- If I place my order today, when will I receive it?
- How do you ship your products?
- Can I ship on my own shipping account?
- Can I split my order and ship to multiple locations?
- How do I track my order?
Buying Process
- What if I receive more or less than I ordered?
- Can I cancel or change my order?
- What are setup charges?
- If I reorder an item with the same artwork, will I pay setup charges again?
- If I place multiple orders using the same design, do I still have to pay the setup fee for each order?
- Will I see a virtual proof (photoshopped preview of my product) before my order goes into production?
- Do you charge sales tax?
- Can I order in quantities smaller or larger than those shown?
- What if I receive damaged or broken items?
- How can I get a quote?
- Can I place my order over the phone?
- Can I email my order?
- Do you offer rush Service?
- What is the total cost of my order?
Product Samples
- Will you send me a product sample of a product I’m considering?
- Will you send me a digital preview of the product with my artwork on it?
- What is a pre-production sample?
- What is the cost for a pre-production sample?
- I don’t have time to wait for the ground shipping. Can you help me get my sample on time?
F.A.Q.
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