Emails keep you up-to-date on the job's progress and they are very helpful working with tight deadlines. AnyPromo is the first and last place I go for my promotional products needs. I settled on AnyPromo because they offered multiple package colors and they had the best price. MY experience working with them was excellent. The order, including personalization, went very quickly. Will considering buying again if we need more for the trade shows we attend. Great Item!!!